The Final Bow and Encores

Artisanal Integrity: Change of Mind

Due to the intimate, small batch nature of my extrait de parfums, and for hygiene reasons, J'essence Parfums does not offer refunds or exchanges for "change of mind". As scent is deeply personal, I highly encourage you to explore my Discovery Quartet before committing to a full-sized composition.

 

Damages and Faults: The Discordant Note 

I take great care in hand-blending and packing your order in my Christchurch studio. However, if a composition arrives damaged, leaking or with a faulty atomiser, I will make it right in accordance with the New Zealand Consumer Guarantees Act.

• Reporting: Please contact me via Stage Door Inquiries or email me at: customersupport@jessenceparfums.co.nz within 7 days of delivery.
• Evidence: To help me resolve the issue swiftly, please include your order number and photographic evidence of the damage or fault.

The Return Process

If a return is authorised for a faulty item:

• Shipping: I will provide instructions on how to return the item to me.
• Processing: Once received and inspected, approved refunds will be processed back to your original payment method. Please note that banks may take a few additional days to process the "Resolution" on your statement.

 

Return Address

All authorised returns must be sent to my secure mailing address:

Suite 15486, Level 1, 6 Johnsonville Road, Johsonville, Wellington 6037, New Zealand.

(Please do not return items without prior authorisation via Stage Door Inquiries.