Refund policy

Artisanal Integrity: Change of Mind

Due to the intimate, small batch nature of our extrait de parfums, and for hygiene reasons, J'essence Parfums does not offer refunds or exchanges for "change of mind". As scent is deeply personal, we highly encourage you to explore our Discovery Quartet before committing to a full-sized composition.

 

Damages and Faults: The Discordant Note 

We take great care in hand-blending and packing your order in our Christchurch studio. However, if a composition arrives damaged, leaking or with a faulty atomiser, we will make it right in accordance with the New Zealand Consumer Guarantees Act.

• Reporting: Please contact us via Stage Door Inquiries or email us at: customersupport@jessenceparfums.co.nz within 7 days of delivery.
• Evidence: To help us resolve the issue swiftly, please include your order number and photographic evidence of the damage or fault.

The Return Process

If a return is authorised for a faulty item:

• Shipping: We will provide instructions on how to return the item to us.
• Processing: Once received and inspected, approved refunds will be processed back to your original payment method. Please note that banks may take a few additional days to process the "Resolution" on your statement.

 

Return Address

All authorised returns must be sent to our secure mailing address:

Suite 15486, Level 1, 6 Johnsonville Road, Johsonville, Wellington 6037, New Zealand.

(Please do not return items without prior authorisation via Stage Door Inquiries).